Welcome to Kings Cross Bag Storage. By using our website and services, you agree to the following Terms & Conditions. Please read them carefully before making a booking.

1. Company Information

2. Our Services

We provide secure luggage storage services for tourists and travellers. Bookings can be made online or in person, subject to availability and store opening hours.

3. Booking & Payment

• Bookings can be made online 24/7.
• Luggage drop-off is only available during shop opening hours.
• You must be 18+ and use a valid payment method.
• Payment can be made online or in person (cash).
• Final pricing depends on actual drop-off and pick-up time.
• A receipt is issued for every transaction.

4. Storage Rules

Allowed Items

Standard luggage such as suitcases, backpacks, and travel bags are accepted.

Prohibited Items

• Jewellery, cash, or valuables
• Weapons or hazardous materials
• Explosives or flammable substances
• Illegal items under UK law
• Perishable goods (food, etc.)
• Live animals
• Narcotics or controlled substances
• Fragile or irreplaceable items
• Important documents or life-saving medicine

Inspection

We reserve the right to request inspection of luggage to ensure compliance.

5. Insurance & Liability

• Coverage applies only if payment is completed.
• Prohibited or undeclared items are not covered.
• Items stored against policy are at your own risk.

6. Risk & Responsibility

• Responsibility transfers to us once luggage is checked in.
• Responsibility returns to the customer after collection.
• Please inspect your luggage at pick-up.

7. Collection Policy

• Collect luggage within the agreed timeframe.
• Return before closing hours.
• Late collection may result in extra charges.

8. Cancellation Policy

There is no cancellation right once the service is completed. Early collection is allowed, and charges will be adjusted accordingly.

9. Complaints & Claims

• Report any issues immediately at collection.
• Visible damage must be reported on-site.
• Complaints should be submitted within a reasonable time.

10. Website Usage

• Website may be temporarily unavailable due to maintenance.
• Payment details are securely processed and not stored.

11. Accuracy of Information

We aim to keep all information accurate but cannot guarantee error-free listings. Alternative solutions will be provided where possible.

12. Cookies & Data Protection

We use cookies to improve user experience. Personal data is handled in accordance with UK data protection laws. Please refer to our Privacy Policy for more details.

13. Force Majeure

We are not responsible for events beyond our control such as system failures, natural disasters, strikes, or government actions.

14. Governing Law

These Terms are governed by UK law. Any disputes will be handled in UK courts.

15. Contact Us